Return & Refund Policy

Our Commitments

We at Printing Custom Boxes are committed to offering you premium customized packaging options. Since each order is different we have a fair and transparent return and refund policy. Below, we’ve described our processes to make sure your experience is clear from beginning to end.

All Sales Are Final

Because our products are unique and made to order, all sales are final. We will not give you your money back or provide you credit unless we committed a mistake that we can prove. We will reprint your order if we find out that we made a mistake with it.

Order Cancellations

Orders can be canceled at various stages of production, but cancellation charges may apply.

Cancellation Stages:

• Stage 1: You may cancel your order prior to its rework in our design department. A fee of $15 will be applied, along with 5% of the total amount, to account for payment processing, bank charges, and initial design department fees.
• Stage 2: Should your order be cancelled in Stage 2, a minimum of 20% of the total order amount will be deducted as a cancellation fee to account for our design department’s expenses.
• Stage 3: While we cannot assure cancellation at this point, we will certainly make an effort. If the order is cancelled successfully, at least 50% of the total order amount will be deducted to account for expenses.
• Stage 4: After your order has been collected by the shipping company and dispatched, it is no longer possible to cancel it.

Please Note: No refunds are issued for any design services orders that have been successfully placed.

Damaged, Defective or Missing Items

Re-Prints:

You need to let Printing Custom Boxes know within 3 business days of the delivery date if your order is broken, missing items or has a problem. We won’t be responsible for any claims made after this time. You have to send back at least 99% of the goods you got within 10 days of the original delivery date and pay for the return shipping yourself. Without specific permission from Printing Custom Boxes, refunds will not be accepted.

Damaged Packages:

Before accepting delivery, customers are responsible for checking all parcels for obvious damage or missing items. You must notify the delivery courier and Printing Custom Boxes right once if you discover any missing or damaged items. Any claims that are not submitted by the client within three business days of the delivery date are not our responsibility.

Non-Refundable Charges

Kindly note that charges linked to faster printing (including rush printing or shipping) are non-refundable, regardless of the reason for returning your order. This policy applies universally, without exceptions.

Printing Standards & Final Approval

You must proof and approve your final artwork and job specification sheet prior to printing. Printing Custom Boxes shall not be held responsible for any errors in a printed product resulting from any of the following:

• Errors in spelling, grammar or punctuation.
• Inaccurate graphics orientation, improper placement or incorrect font usage.
• Incorrect die cuts, slits or folds that are missing or not properly aligned.
• The final product size is incorrect.

We assure you that the colour reproduction will be within 90% of the final proof you approved. To ensure a perfect colour match, please request a hardcopy proof for an extra fee. We cannot be held responsible for colour matching or ink density in screen proofs.

Contact Us

If you have any questions or need to start a claim, please contact our customer service team.

Email: info@printingcustomboxes.com